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Event Polices



Cancellation and Refund Policy

After registering for a NICCA event, registrants are subject to the following cancellation and refund policy.

If you cancel before one (1) month of the first day of the event, you will receive a 50% refund of the amount of your registration. If you cancel within one (1) month of the first day of the event, you will not be eligible for a refund; however, substitutions (subject to availability) may be arranged at the sole discretion of NICCA. After the event starts, no refunds will be granted to registrants for any reason.

Please note: Non-advance payment of registration fees does not void the cancellation policy. The full balance of all registrations is still due in full, subject to the aforementioned cancellation policy, regardless of attendance.

All requests for event cancellations must be submitted in writing prior to the start of the Event. Please include the name of the registrant and the name of the event. Cancellation notifications must be emailed to  

Force Majeure Clause

In the event of cancellation due to natural and unavoidable catastrophes, NICCA will provide a credit for conference registrations which may be used within twelve (12) months for another NICCA event. Due to our inability to cancel special tracks and special events at late notice, we are unable to credit these items.

To receive a credit for the event registration, please send an email that includes the organization name and registered participant names within 14 days of the event close. Please include any back up documentation as you deem necessary. Credit requests must be emailed to


Substitutions are permitted; however, notification must be received in writing. Please send the name of the original registrant and the name of the person substituting at least two (2) weeks before the start of the event. Substitution requests must be emailed to Please include “Conference Substitution” in the subject line. Any substitutions made between two weeks and the event start date, will be assessed a $50 fee. Substitutions can also be made on-site at the conference registration desk with proof of payment for an original registrant and the $50 substitution fee.

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